Thompson & Morgan Product & Service Reviews
Find out more about our reviews and why your opinions are important to us.
How do we collect our reviews?
How do we collect our reviews?
- To ensure all our reviews that we collect are authentic, we have partnered with two of the largest verified buyer review platforms - Feefo and TrustPilot.
- Once you have placed an order, Feefo or TrustPilot will send you an email inviting you to leave us a review for your product and the service you experienced with us as a brand.
How can reviews help you?
How can reviews help you?
- Shop with confidence - with thousands of products available on our website, it can be hard to know if a product is right for you. Use the star ratings and feedback from other customers to help you decide.
- Learn from others experiences - we encourage our customers to share as much detail as possible in their reviews so you can understand more about our products and whether they are perfect for you.
Tips for leaving a review
Be honest
It's all about honesty, so be true to your experience and be constructive whether it is good or bad.
Share your ideas
Think of your fellow customers and what they may wish to know when it comes to purchasing a product from us. Be as descriptive as you can.
Allow the plants to flower or crop
While we send all our plants at the right time for planting or potting on, the nature of our living products mean they are often delivered to you outside of their peak performance.
How can reviews help Thompson & Morgan?
How can reviews help Thompson & Morgan?
- They help us improve our products and service quality - we care what our customers think, so we read and act on every review, using them as a basis to improve both our products and service.
- They help us understand our customers better - the more reviews that we receive, the more we can understand what our customers are looking for, allowing us to offer new products and promotions that may be interest..
Have an issue with a product or our service?
In the rare occurrence that you have any problems with your order, please get in touch with our contact centre first. We pride ourselves in smoothing out any issues, quickly and efficiently, and we are confident we can address any problems you may have experienced before leaving your feedback. Our aim is to paint a true picture of Thompson & Morgan - dedicated, honest and delivering the best product and service possible.
